Our Approach to Privacy

What happens when you use our services?

We are The Good Therapy Group Limited. More information about our group can be found at www.thegoodtherapygroup.com/about.

Your information will be held by us for and on behalf of us, and this policy sets out how we will look after information that you give us, or that we get from other sources, or learn about you through our relationship with you.

Below you can find details of:

  • the information we collect and how we get it and how we use that information
  • who we may share it with and why
  • where we may transfer and process it
  • what you need to do if you provide information to us about others

If you have any questions, we are happy to answer them, just get in touch at info@thegoodtherapygroup.com

Account/Personal Information

Information about you that you provide to us, or that we obtain in connection with:

  • the creation and administration of your account - this may include things like your name, address, phone number, email address, billing and transaction information
  • permissions, consents or preferences you give us, including those to allow third parties to access your data
  • you are being our customer, linked to your treatment or the services we provide to you – this may include details about medical history

System Data

Statistics indicating the performance of our online site and how it is used will be collected through system logs, records of requests, and aggregated data (e.g. performance counters, access logs, metrics, technical information about the devices you use, the network, operating system and browser).

What information we collect and how we do it:

From
How we obtain or receive it
Examples of the types of information

You
  • filling out forms on our website
  • contacting us via phone/email/letter/fax
  • making use of our services
  • account/personal information
  • system Data
  • IP address

Third-parties
  • companies or individuals that introduce you to us
  • credit reference agencies
  • third-parties contacting us and providing information about you (family, friends, person with Lasting Power of Attorney)
  • publicly accessible records
  • account/personal information
  • information sent by third parties
  • open data and public records
  • credit reports or other financial assessments

General use of our services
  • accessing and using them
  • account/personal information

IP address
  • when you visit our website, we will record your IP address
  • your IP address may be kept in log files or matched against public or proprietary IP address databases to provide us with information about your visit. This may identify the organisation to whom the IP address is registered (and may in some cases enable us to identify you)
  • IP address
  • Account/personal information

 

How we use the data that we collect

 

We use the Account Information, Content and system data in each of the following ways.

Relationship Management
What we use it for
Our reasons
Our legal basis
Information type

Manage, track and develop our relationship with you
  • Complete any pre-contract processes that you request.
  • Performance of contract
  • Account/personal Information
 
  • To ensure that we can meet customer needs and respond to them both proactively and reactively. Our organisation would not function if we were unable to process personal data for this purpose, our business would cease to function properly.
  • Legitimate interests
  • Account/personal Information,
  • System Data

 

Delivery of Services

 

What we use it for
Our reasons
Our legal basis
Information type
  • Provide access to our services and support to you
  • To ensure that we meet our contractual obligations to you.
  • Performance of contract
  • Account/personal Information
  • System Data
  • Provide guidance on our services
  • This could include discussing our service provision and responding to pre-contract questions, and also questions during our contract with you.
  • Performance of contract
  • Account/personal Information
  • System Data
  • Respond to and resolve complaints
  • To respond to your queries and to ensure that you're able to use our services appropriately.
  • Legitimate interests
  • Account/personal Information
  • System Data
  • Ensure our services are being delivered appropriately to a high standard
  • To ensure that we can provide the services that we're contracted to provide.
  • Legitimate interests
  • Performance of contract
  • Account/personal Information
  • System Data

 

Delivering contractual obligations and exercising rights

 

What we use it for
Our reasons
Our legal basis
Information type
  • Make and manage payments made by, or due to, you
  • Processing to achieve this purpose may take place both pre and post contract agreement.
  • Performance of contract
  • Legitimate Interests
  • Account/personal Information,
  • System Data
  • Meet and perform our audit obligations
  • We recognise that processing may be required in order to exercise our rights under the terms of our contract with you, or for our own compliance purposes.
  • Legitimate Interests
  • Legal obligation
  • Account /personal Information
  • System Data
  • Processing may be required where requested by a customer to meet any audits conducted in accordance with the terms of our contracts with them.
  • Legitimate Interests
  • Legal obligation
  • Account/personal Information
  • System Data
  • Recover money owed to us
  • To ensure that payments are both made and timely.
  • Legitimate Interests
  • Account Information

 

Legal and regulatory risk management

 

What we use it for
Our reasons
Our legal basis
Information type
  • Detect and prevent crime
  • To ensure that we can both detect and report criminal activity.
  • Legitimate Interests
  • Account/personal Information
  • System Data, Content
  • Manage risk for us, our group and our customers
  • To ensure that we and our group can manage legal and regulatory risk and do so in the most appropriate and compliant manner.
  • Legitimate Interests, Legal obligation
  • Account Information, System Data
  • Obey our or our group's legal obligations
  • To ensure that we and our group can manage legal and regulatory risk and requests in the most appropriate and compliant manner. This may include adapting the way we and our group operates or engages to meet new or future obligations.
  • Legitimate Interests, Legal obligation
  • Account Information, System Data, Content
  • Keep our records accurate and up-to-date
  • Processing to ensure we meet our obligations in respect of data accuracy (this may include acting in response to your notifications).
  • Legitimate Interests, Legal obligation
  • Account Information
  • Run our and our group's businesses in an efficient and proper way
  • We use shared systems, activities, suppliers and sub-processors in order to help manage legal and regulatory risk within our group, and to operate in a way that ensures quality, consistency and security of service delivery.
  • Legitimate Interests
  • Account Information, System Data, Content

 

Innovation and System Development

 

What we use it for
Our reasons
Our legal basis

Information type
  • Develop new services and ways to meet customer needs
  • We have a legitimate interest to understand how our services are used, and to look at areas where customer needs could be met either in improved ways.
  • Legitimate Interests
  • Account/personal Information
  • System Data
  • Study how customers and users use our services
  • We have a legitimate interest to understand how our platform and services are used, and how customers benefit from the services that we provide to them.
  • Legitimate Interests
  • Account Information, System Data
  • Exercise our contractual rights
  • To ensure that we appropriately protect ourselves based upon our contractual rights.
  • Legitimate Interests
  • Account/personal Information
  • System Data
  • To create anonymous reports and statistics
  • We have a legitimate interest in understanding, trends and activities
  • Utilise the anonymous insights that we can gain from our website and services in the provision of publicly available reports, blogs and other communications.
  • Legitimate Interests
  • Account/personal Information
  • System Data
  • To develop and carry out marketing activities
  • We have a legitimate interest to conduct marketing, promotional and other advertising activities in order to grow our brand, and the awareness of our products and services.
  • Legitimate Interests
  • Consent
  • Account/personal Information

 

If you provide us with information about others

 

If you provide information to us about another person, you must make sure you have the right and permission to do so. We are reliant on this in order to receive and process the information you provide. By providing it, you confirm that you do.

Sending information outside the EEA – not anticipated
Who we may share your information with

Account/personal Information and System Data: To operate effectively we may share this information with third parties as directed by you through

Transfer of Rights: We reserve the right to share Account Information, System Data and Content to any organisation to which we may transfer our rights or responsibilities (including in accordance with the terms of our contract with you), or if we (or a relevant part of us) or our assets are proposed to be purchased or acquired by a third party.

Applicable law: We reserve the right to disclose Account Information, System Data and Content in order to comply with legal or regulatory obligations, or a binding order of a legal, governmental or regulatory authority, or for the prevention and detection of crime or fraud, or to protect against imminent harm to the rights, property or safety of Us, our customers or the public.

What we need you to do

Please tell us promptly if there are any changes to the information that you (or a third party) has provided by letting us know at info@thegoodtherapygroup.com.

Marketing

We may use some of the information that we hold about you to send you information about our products and services. We may do this by email, or by other electronic means available to us in the future. We’ll only do this if we have your consent which can thereafter be withdrawn at any time by notifying us using the details below.

How long we'll keep your and your user’s information for

We’ll keep your Account Information for as long as you’re a customer of ours. After you stop being a customer, we may retain your Account Information for our legitimate interests, including maintaining records required for legal or regulatory reasons, showing that we complied with our contractual obligations, responding to any complaints or queries, and for research and statistical purposes. We’ll ensure its confidentiality where we do so.

Content will be deleted in accordance with our retention policy. Please note that some of your information and Content may continue to be processed by us even after you cease to be a customer of ours where it forms part of another user’s content.

Your rights

You have certain rights by law in respect of the personal data that we hold about you. These rights may not always apply as the basis on which we’re processing your personal data may affect their availability.

Your right
What it enables
How do you exercise it with us
  • To make a data subject access request
  • An understanding of the personal data we hold about you.
  • Get in touch with our DPO using the details below. Please ensure your correspondence is entitled “data subject access request”.
  • To correct errors in personal data we hold about you
  • If you think personal data we hold about you is wrong or incomplete, you have the right to correct it. Following receipt of your notice, we'll investigate any inaccuracy and correct the data where relevant
  • Get in touch with our Director using the details below. Please ensure your correspondence is entitled “correcting my information”.
  • To request that we stop processing your personal data
  • You have the right to object to how we're using your data, or to ask us to delete, erase or stop processing it if there's no reason for us to use it. Remember:
  • there may be legal or regulatory reasons why we're processing it
  • we may be processing it in order to fulfil our contractual obligations to another user (e.g. where they've provided it or are looking to send or share it as part of their Content)
  • information that you've shared to or with others may form part of their account with us and may not be deleted when you close your account or make this request
  • Get in touch with our Director using the details below. Please ensure your correspondence is entitled “erasure of my personal data”.
  • To request that we restrict how we process your personal data
  • You have the right to ask us to restrict how we're processing your personal data if:
  • it's not accurate
  • it's been used unlawfully but you don't want us to delete it
  • it's not relevant anymore but you want to keep it for use in legal claims
  • you've asked us to delete it and are waiting for us to confirm if we have a lawful reason for using it
  • Get in touch with our Director using the details below. Please ensure your correspondence is entitled “restriction of the use of my personal data”.
  • To complain
  • If you have any concerns or complaints with how we have processed your data.
  • Get in touch with our Director using the details below. You also have a right to complain to the Information Commissioners' Office, the UK's data protection regulator. You can find out more about this right here: https://ico.org.uk/concerns/

 

Our Data Protection Officer (DPO)

 

Name:

Sophie Ruffer (Director)

Address:

7 Hailsham Road, Worthing BN11 5PA

Email Address:

info@thegoodtherapygroup.com

Phone number:

01903 241684

Cookies

To find out more about cookies and how we use them, see www.egress.com/cookies.

Changes to this policy

We can change this policy from time to time through notice to You. We may in some instances require you and your users to read and accept any changes before continuing to use their account.

About us

We're The Good Therapy Group Limited. We're a limited liability company registered in England and Wales (number 11235726). Our registered office is 7 Hailsham Road, Worthing BN11 5PA. You can contact us at info@thegoodtherapygroup.com. When contacting us we strongly recommend you don't email us confidential or personal information. If you do, it's at your own risk although the terms of this policy will apply to our use of that information.

Law

If you’re a consumer, please note that these terms, their subject matter and formation are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction except that if you’re a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland .

If you’re a business, these terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.